Loan Officer Spotlight: Beth Ann Johnson
At First Ohio Home Finance, we know that choosing a lender is an important, personal decision. Our team of loan officers are skilled in providing personalized mortgage solutions while providing the best service to our customers. We want to give you the opportunity to get to know our amazing team!
We’re featuring Beth Ann Johnson in this Loan Officer Spotlight. Beth Ann has been a loan officer since December 2011. Here’s a little snapshot from our interview with Hayden for this Loan Officer Spotlight.
Q: What inspired you to become a mortgage loan officer?
A: I had been a real estate agent and I wanted to learn the lending side of the real estate business. I wanted the additional knowledge to help my customers better understand the complete process of buying a home.
Q: What is your favorite part about being a loan officer?
A: I love working with my customers and sharing in their excitement when the loan process is completed and they get their keys to their new home.
Q: What interests you about the mortgage business/industry?
A: I like being able to help people get the home financing. Buying a home is one of the largest investments a person makes in their lifetime. I like knowing that I’m helping with my customers make that investment and knowing I’m helping them get the mortgage product that best suits their individual needs.
Q: How do you ensure excellent customer service for your clients?
A: Communication is the key. I let my borrowers know upfront what to expect, what type of documentation is needed and also explain why the types of documentation are requested. I keep borrower’s informed throughout the entire process. If there is an issue of some sort, I let my buyers know immediately so the problem can get rectified asap.
Q: Tell about a success story when working with a past client
A: I’ve had several borrower’s that were turned away from other lenders and indicated that they couldn’t get approved for a home mortgage loan. They would call me either from a referral source or internet search, and I was able to complete the loan. First Ohio Home Finance has options available that other lenders may not have, making the loan an “approved” loan vs. a “denied” loan.
Q: What is your advice to first time homebuyers?
A: Consider the lending options you have and make sure the one that you decide on best suits your individual needs. Just because you can get approved for a higher loan amount, doesn’t mean that you will live comfortably going to the maximum loan amount you are approved for.
Q: How would people describe you?
A: “Beth is awesome! -Kelly B from Mentor, OH
“Beth was so amazing to work with throughout the first-time home buying process. She always explained everything thoroughly and was so easy to get a hold of. She always answered our questions and made the process as smooth as it could be. Thank you, Beth. I will recommend her to anyone I know!”
“Knowledgeable, Responsive, and Friendly!” -Ashley S from Cuyahoga Falls, OH
“As a first-time homebuyer, Beth made the entire process a breeze! After some negative experiences with other lenders that were not nearly as transparent or honest, meeting Beth was a pleasant surprise. She made my loan process a priority- answering my calls on weekends and at night and monitoring interest rates to ensure I locked in the best possible rate. I would recommend Beth to anyone and will definitely be working with her again for any future home purchases.”
Q: What’s your favorite quote?
A: “The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.”- William Arthur Ward
Q: What do you like to do when you’re not working?
A: Golf, watch football, golf, volunteer for Paws & Prayers, spend time with family.
Q: What are your hobbies?
A: Golf and volunteering with Paws & Prayers.
If you’re ready to buy a home or refinance, contact Beth Ann or any of our amazing loan officers to get started!
